At Revonae we want you to love your ritual. If something isn't right, we're here to help make it right.
30-day returns
You have 30 days from the day your order arrives to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
Your 14-day right of withdrawal (EU)
If you are ordering from within the European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day policy voluntarily extends this period for your convenience.
How to start a return
Email us at revonaesupport@gmail.com with your order number and the reason for your return. We'll reply within 24–48 hours with the return address and simple instructions.
Refunds
Once we receive and inspect your return, we'll send you a confirmation email. Approved refunds are issued to your original payment method within 14 days. Depending on your bank, it can take a few extra days to appear on your statement.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty, or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll arrange a free replacement or a full refund — including any shipping costs. You won't pay return shipping in these cases.
Return shipping
For change-of-mind returns, you are responsible for the cost of returning the item. We recommend using a tracked service, as we can't be held responsible for items lost on their way back to us.
For hygiene reasons
Personal-care items such as the Scalp Revival Brush and Satin Pillowcase can only be returned if they are unopened and unused, unless they arrived faulty.
Need help?
Email revonaesupport@gmail.com and a real person will get back to you.